Locating People in the office is probably one of the frequent task a secretary or an administrative personnel does. This can be done face to face or through a telephone conversation. In this unit we learn about different types and examples of conversation in the office. They will practice pronunciation, sentence and word stress, intonations as well as sentence structures with shows courtesy towards the clients.
The focus of this lesson is how to be able to talk to new people in the office, to talk to clients on the phone, to spell out words, to make polite requests, to practice the /i/ sound and to learn common acronyms relating to business.
In this lesson we focus on the use of imperatives and the use of modal verbs (can, could, may) to make polite requests. And also we will review the use of present simple tense and the use of Will in business.
Grammar Focus:
Showing courtesy and politeness is one of the requirement policies for office workers. It is very important that office personnel shows respect to clients as well as to their fellow workers. So, we will discuss one of the essential structures which shows courtesy and politeness.
Modal Verbs: are used for polite request. We can use can, will or we can also use could, would or may for more formal form.
Example: Can I see you for a moment?
The Imperatives are use to make request in English. However, we use the word "please" to make the sentence more polite and courteous.
Example: Have a seat please.